🛡️

Player Protection & Safe Play

399o Responsible Gaming —
Play Smart, Stay in Control

At 399o, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. Our Responsible Gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control of their betting activity. From deposit limits and session timers to full self-exclusion, we have built these safeguards directly into the platform because player wellbeing matters more than any wager.

21+ Only 24/7 Support Self-Exclusion Available Deposit Limits

21+ Only: The 399o platform is strictly for adults aged 21 years and above. Anyone under 21 is prohibited from registering or placing bets. If you believe a minor has accessed this platform, contact us immediately at [email protected]

Our Commitment

We Take Responsible Gaming Seriously

399o was built from the ground up with Bangladeshi players in mind. We understand that the excitement of cricket betting, live casino games, and slot titles can be genuinely enjoyable — but we also recognise that gambling carries real risks when it goes unmanaged. That is why responsible gaming is not a legal checkbox at 399o; it is a core part of how we operate every single day.

Every account on the 399o platform comes equipped with a full suite of responsible gaming controls that you can activate at any time, free of charge, directly from your account dashboard. These tools are designed to give you meaningful control over your gambling activity — setting boundaries before problems arise rather than after. We actively encourage all players to explore these features and use them proactively, not reactively.

Our 24/7 English-language support team is always available to assist with activating any responsible gaming measure, answering questions about problem gambling, or processing a self-exclusion request on your behalf. You will never be pressured to continue playing, and your decision to limit or stop your activity will always be respected and acted on immediately.

Our Promise: 399o will never reverse, delay, or discourage the activation of any responsible gaming tool. Deposit limits, session controls, cool-off periods, and self-exclusion requests are all acted on in real time — no waiting period, no persuasion attempt, no penalty to your account status.

21+

Minimum age requirement for all 399o players in Bangladesh

24/7

Round-the-clock English support for responsible gaming queries

0min

Waiting time to activate self-exclusion — effective immediately

৳0

Cost to activate any responsible gaming tool on the platform

Good to Know: Setting a deposit limit is the single most effective step most players can take to keep gambling enjoyable and within budget. We recommend every player sets a daily or weekly deposit limit at the point of registration — before placing a single bet.

Player Protection Tools

Responsible Gaming Controls Available on 399o

Every tool below is available to all registered 399o players at no cost. Access them directly from your account dashboard or contact our support team to activate them on your behalf.

💰

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the system will automatically block further deposits until the period resets. Limits can be reduced immediately; increases take 24 hours to take effect — a deliberate cooling-off buffer designed to protect you from impulsive decisions.

Active Immediately

📉

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your net losses reach the limit you have chosen, betting is automatically paused for the remainder of that period. This tool is especially useful for players who want a hard cap on downside risk during a single session or week of cricket season or BPL betting.

Daily / Weekly / Monthly

⏱️

Session Time Limits

Set a maximum continuous session duration — for example, 30 minutes, 1 hour, or 2 hours. When the timer expires, you will receive a clear on-screen notification and your session will be automatically paused. Session limits help prevent the loss of time awareness that is one of the most commonly reported early warning signs of problem gambling.

Customisable Duration

🔔

Reality-Check Reminders

Enable periodic reality-check pop-ups that appear at intervals you choose — every 15, 30, or 60 minutes. Each reminder shows you how long you have been playing, your net balance change during the session, and a clear prompt asking whether you want to continue. These reminders are designed to interrupt autopilot betting and encourage mindful decision-making.

Adjustable Intervals

❄️

Cool-Off Period

Take a short break from gambling without committing to a full self-exclusion. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, your account is suspended for betting activity — you can still log in to view transaction history and withdraw any remaining balance, but placing bets or making new deposits is blocked until the period ends.

24hrs to 6 Weeks

🚫

Self-Exclusion

If you feel that gambling is becoming a serious problem, you can request a full self-exclusion that closes your 399o account for a minimum of 6 months, up to a permanent lifetime exclusion. Self-exclusion takes effect immediately upon request, any pending withdrawals are processed, and your account cannot be reopened during the exclusion period — regardless of subsequent requests to lift it early.

Permanent Option Available

Step-by-Step

How to Activate a Responsible Gaming Tool

Activating any responsible gaming control on 399o takes less than two minutes. Follow the steps below or contact our support team at any time and they will set it up for you instantly — no questions asked, no friction, no delay.

Visit 399o.io and log in using your registered username and password. Make sure you are on the official domain and that the SSL padlock is visible in your browser address bar.

Navigate to Account Settings

Click on your account icon in the top-right corner and select "Account Settings" from the dropdown menu. Then navigate to the "Responsible Gaming" tab within your settings panel.

Select the Tool You Want to Activate

Choose from Deposit Limits, Loss Limits, Session Time Limits, Reality-Check Reminders, Cool-Off Period, or Self-Exclusion. Each tool has a clearly labelled toggle and a short description of how it works.

Set Your Parameters and Confirm

Enter your chosen values (e.g., ৳1,000 daily deposit limit or a 1-hour session cap), review the confirmation summary, and click "Apply". The tool activates immediately. You will receive a confirmation notification on screen and via your registered contact details.

Contact Support if You Need Help

If you encounter any difficulty activating a tool, or if you want a support agent to handle the activation for you — especially for self-exclusion — contact our team at [email protected] at any time, 24/7, in English.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Many players do not recognise the warning signs until the habit has already taken a significant toll on their finances, relationships, or mental health. The following behaviours may indicate that gambling is becoming a problem. If any of these apply to you, please reach out to our support team immediately.

Seek help immediately if gambling is causing financial hardship, damaging relationships, or affecting your mental health. Contact our support team at [email protected] — we will help you access the right tools and, where appropriate, direct you to professional support services.

Spending more money on gambling than you originally planned or can afford to lose
Chasing losses — continuing to bet after losing in an attempt to "win it back"
Lying to family members or friends about the amount of time or money spent gambling
Feeling restless, irritable, or anxious when not gambling or when attempting to cut down
Borrowing money, selling possessions, or neglecting bills in order to fund gambling activity
Missing work, family commitments, or social obligations because of time spent gambling
Using gambling as a primary way to escape stress, anxiety, depression, or difficult life circumstances
Making increasingly large bets in order to feel the same level of excitement as smaller bets once provided
Repeatedly attempting to stop or reduce gambling but finding it impossible to do so without help
Feeling guilty, ashamed, or distressed about gambling behaviour after each session

Self-Assessment

A Quick Self-Assessment Checklist

Answer the following questions honestly. If you answer "Yes" to two or more of them, we strongly recommend activating at least one responsible gaming tool today — and considering speaking with a support professional.

1Have you ever felt the need to bet with increasing amounts of money in order to achieve the same feeling of excitement?

2Have you ever returned to gambling the day after losing money, with the goal of winning back what you lost?

3Have you ever lied to someone close to you about the extent of your gambling activity or how much money you have spent?

4Have you ever gambled as a way to escape problems, relieve feelings of anxiety, or cope with a difficult emotional state?

5Have you ever lost track of time while gambling, or been surprised to find that you had been playing for much longer than you intended?

6Have you ever felt restless, irritable, or anxious when you tried to reduce the amount of time or money you spend on gambling?

7Has gambling ever caused a serious financial problem in your life — such as difficulty paying rent, utilities, or other essential expenses?

8Have you ever considered, or actually taken, illegal or dishonest actions to fund your gambling activity?

What to do next: If you answered "Yes" to two or more of these questions, please contact the 399o support team at [email protected]. Our team is trained to help you activate the right protective tools and, where needed, connect you with appropriate professional support. There is no judgement — only practical help.

Play Safely

Guidelines for Healthy, Enjoyable Gambling

Following these principles keeps gambling fun, affordable, and firmly in the category of entertainment rather than financial risk or emotional harm.

🎯

Set a Budget Before You Start

Decide in advance exactly how much money you are willing to spend during a session — and treat that amount as the full cost of your entertainment, regardless of the outcome. Never gamble with money that is needed for rent, food, utility bills, school fees, or any other essential expense. Use 399o's deposit limit tool to enforce your budget automatically.

⏰

Set a Time Limit

Decide how long you will play before you start, and stick to that commitment. Long, uninterrupted sessions are one of the most reliable predictors of problem gambling behaviour. Use 399o's session time limit and reality-check reminder tools to ensure you take regular breaks and maintain an accurate sense of how much time has passed.

🧘

Never Chase Losses

Chasing losses — increasing bet sizes or extending sessions after losing — is one of the most destructive gambling behaviours and a key warning sign of problem gambling. Accept losses as the cost of entertainment, log off when your budget is spent, and resist the urge to "win it back". The odds do not change based on your previous results.

🧠

Gamble Sober and Clear-Headed

Avoid gambling when you are under the influence of alcohol, when you are emotionally distressed, when you are very tired, or when you are under significant financial or personal pressure. Decision-making quality is impaired in all of these states, which consistently leads to larger and riskier bets than you would otherwise place.

🎲

Understand the Odds

All casino games, slots, and sports bets have a built-in house edge — meaning that over time, the platform retains a portion of all money wagered. Gambling should never be approached as a reliable way to make money or as a long-term income strategy. Every game outcome involves a significant element of chance that cannot be systematically overcome.

💬

Talk to Someone You Trust

If you are concerned about your gambling habits — or if someone close to you has raised concerns — the most important step you can take is to talk openly about it. Speak with a trusted friend, family member, or contact the 399o support team. Acknowledging that gambling behaviour has changed is the first and most important step towards regaining control.

Under-21 Protection

Protecting Young People from Gambling Harm

399o operates a strict 21+ only policy across all services. No person under the age of 21 is permitted to register an account, deposit funds, place bets, or participate in any game or promotion on the 399o platform. This age restriction is enforced through multiple layers of verification at the point of registration and during the KYC (Know Your Customer) process.

If you share a device with younger family members — children, younger siblings, or teenagers — we strongly encourage you to take precautions to prevent accidental or intentional access to the 399o platform. The most reliable way to do this is to ensure you are always logged out of your account when you are not actively using it, and to use device-level parental controls or content filtering software.

If you believe that a person under 21 has accessed the 399o platform — whether using your account or a separately registered account — please contact our support team immediately at [email protected]. We will investigate promptly, close the account, and ensure that no further access is possible.

Parental Advisory: Gambling is not appropriate entertainment for minors. If you have children or younger family members in your household, please ensure that your 399o login credentials are kept private and that your device is secured when not in use.

🔞

Strictly 21 and Above Only

Every player who registers a 399o account must confirm that they are 21 years of age or older at the time of registration. Identity verification checks are conducted to confirm age eligibility. Any account found to belong to a person under 21 will be closed immediately with all deposits refunded.

Age Verified at Registration — Date of birth is confirmed during the sign-up process

KYC Document Checks — NID or passport verification confirms age before withdrawals are processed

Immediate Account Closure — Any account confirmed to belong to a minor is closed with no exceptions

Get Help Now

Contact 399o Support for Responsible Gaming Help

Our support team is available around the clock to help you activate protective tools, process a self-exclusion, or simply talk through your concerns in a confidential, non-judgmental environment.

📧

Email Support

Send a message to [email protected] with the subject line "Responsible Gaming Request". Our trained support agents will respond within 2 hours and help you activate whatever protective measures you need. Email is available 24 hours a day, 7 days a week.

Response Within 2 Hours

💬

Live Chat

Use the live chat feature within your 399o account to speak directly with a support agent in real time. Live chat is the fastest way to request an immediate self-exclusion or cool-off period. Agents are available in English and can process any responsible gaming request during the chat session itself.

Real-Time Assistance

⚙️

Account Dashboard

All responsible gaming tools are accessible directly from the Responsible Gaming tab inside your 399o account settings. Log in, navigate to settings, and activate or modify any control in under two minutes — no need to contact support unless you prefer that option. All changes are applied instantly and confirmed on-screen.

Self -Service Available

Play Responsibly — Enjoy 399o the Right Way

Gambling is at its best when it is fun, controlled, and well within your means. Explore 399o's full range of games and betting markets knowing that our responsible gaming tools are always available whenever you need them.

🔞 21+ Only 399o is an entertainment platform for adults aged 21 and above. Please gamble responsibly. If gambling is affecting your wellbeing, use the tools on this page or contact our support team at [email protected]. Visit our Responsible Gaming page for full details.

399o Responsible Gaming — Play Smart, Stay in Control